UX Designer

Project Overview

This contract is for a Senior UX Designer to support the TSTx P3 - Driver Control and Sanction project, following the Ontario Digital Service Design playbook across Discovery, Alpha, Beta, and Live delivery phases.

Key Responsibilities

• Facilitate kick-off meeting with project team to produce Business Model Canvas, 5 Whys, User Personas, Stakeholder Mapping, Strategy Map, Short- and Long-Term Goals, Fears and Challenges, Problem Statement.
• Facilitate user research activities to produce User Interview Topic Maps, User Interview Scripts, User Interview Synthesis, and User Research Findings Report.
• Facilitate Inception (Science Fair Day) to showcase work, align team, and plan next phase.
• Produce User Storyboard, Technical Service Blueprint, and defined business KPIs.
• Optionally conduct Google Ventures 5 Day Design Sprint.
• Produce clickable prototypes of multiple possible solutions.
• Validate clickable prototypes with users through usability testing and produce research findings report.
• Iterate on clickable prototypes with insights from research findings report.
• Identify and document existing processes or policies needing change.
• Produce business proposal to justify funding for Beta.
• Define clear vision for solution to be built in Beta.
• Create plan and prioritized list of features for Beta.
• Define user solution and delivery KPIs.
• Create and validate user stories: participate in priority decisions, sketching workshops, create designs, enhancements, user interviews, synthesis, enhancements, product owner sign off, input story into backlog.
• Conduct accessibility compliance testing within each iteration.
• Conduct regular usability testing sessions on MVP.
• Continue facilitating user research activities producing topic maps, scripts, synthesis, findings report.
• Conduct regular accessibility compliance testing of live build.
• Conduct regular usability testing on live build.
• Analyze usage analytics and user behavior patterns to track and measure KPIs.

Qualifications & Requirements

REQUIRED

• Must be able to work onsite in Toronto (hybrid arrangement).
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Ability to iterate your designs and solutions efficiently and intelligently.
• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin.

NICE TO HAVE

• HTML5, CSS3, and JS skills (React, Angular, NodeJS).
• Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing.
• Accessibility compliance testing experience.

EVALUATION CRITERIA

• User Experience Design - 40%
  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
  • Ability to iterate your designs and solutions efficiently and intelligently.
  • 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
  • Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
  • Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
  • Experience in facilitate User Research and Usability testing activities to produce such outputs as: User Interview Topic Maps, User Interview Scripts, User Interview Synthesis, User Research Findings Report

• Relationship Management - 20%
  • Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule
  • Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies
  • Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

• Technical Skills - 30%
  • Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

• Soft skills - 10%
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
  • Strong interpersonal and negotiation skills
  • Strong presentation, verbal and written communication skills
  • Excellent analytical, problem-solving and decision-making skills

Key Skills & Competencies

UX Design, Mobile-First Design, Responsive Design, User Research, Usability Testing, Accessibility Compliance Testing, JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, Zeplin, HTML5, CSS3, JavaScript, React, Angular, NodeJS