Software Developer - MS Dynamics 365 CRM

Project Overview

The Ontario Ministry of Environment, Conservation and Parks Species at Risk Branch is building a modern online Registration system for external and internal users. Technology stack includes Microsoft Dynamics CRM backoffice, MuleSoft middleware, and Java/React public facing portal.

Key Responsibilities

• Configure MS Dynamics 365 for Registration and Permit workflows for Ministry backoffice staff.
• Integrate the backoffice with the portal (Java/React) using MuleSoft middleware.

Qualifications & Requirements

REQUIRED:

• Must be able to work 5 days onsite per week in Toronto
• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom Web API development, ASP.NET, .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.

NICE TO HAVE:

• Prior OPS or Public sector experience

EVALUATION CRITERIA:

Technical Skills - 40%

• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Experience - 40%

• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies including using kanban/task boards
• Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
• Experience with both low code development and custom development on Dynamics 365

Communication Skills - 20%

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

Key Skills & Competencies

Agile methodologies, Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics interoperability, cloud integration, low-code development, custom development, Dataverse, Azure, .NET, C#, JavaScript, DevOps, CI/CD Pipelines, Azure SQL, Entity Framework, ASP.NET, .NET Core, Web API, SaaS, PaaS, IaaS, Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream routing, Power Apps, Model-Driven App, Power Pages, Canvas App, PCF controls, Liquid, MuleSoft, Java, React, case management, Knowledge Management, kanban, task boards