Product Manager

Project Overview

The Identity and Access Management Practice (IAMP) supports the products and services of the Digital Credentials team, including the Enterprise Credentials Platform (ECP).

Key Responsibilities

• Lead agile product delivery for digital credential solutions, supporting iterative design, testing, and continuous improvement.
• Facilitate sprint planning, backlog prioritization, stand-ups, and cross-functional team ceremonies to ensure smooth execution.
• Apply user-centred design principles and insights from research, analytics, and real-world usage to guide product decisions.
• Develop and maintain the product roadmap, aligning service needs, technical capabilities, regulatory trends, and industry standards.
• Drive collaborative working sessions, design sprints, and alignment workshops across product, engineering, UX, DevOps, and policy teams.
• Promote team self-organization, remove blockers, and coordinate dependencies across multiple partners and stakeholders.
• Communicate complex product and technical concepts to executives, business teams, developers, and external partners in clear, accessible ways.
• Evaluate technical feasibility, risks, and trade-offs across various components, including digital wallet, agent, backend, and other ecosystem components.
• Build trusted relationships with partner ministries, industry groups, and governance bodies.
• Provide subject-matter leadership on Verifiable Credentials, model implementations, security and privacy.
• Translate emerging standards and architectural concepts (e.g., attestation, credential binding, status lists) into actionable product requirements.
• Contribute to interoperability planning and adoption of key standards to ensure alignment with industry direction and trust frameworks such as PCTF, NIST, and eIDAS.
• Establish and maintain the agile environment required for teams to build, test, and iterate on user centred digital credential products.
• Lead and coordinate multidisciplinary teams through daily stand-ups, sprint planning, backlog refinement, retrospectives, and iteration reviews.
• Apply user centered design practices to ensure product decisions are informed by user research, accessibility needs, and real world usage patterns.
• Manage iterative product development cycles, validating features through rapid prototyping, user testing, feedback loops, and continuous improvement.
• Define the product roadmap aligning service needs and technical features with business goals.
• Translate market, regulatory, and standards trends into actionable product direction.
• Own product KPIs and success metrics such as adoption, credential issuance volume, and trust scores.
• Manage the agile process for multidisciplinary teams including product managers, developers, UX designers, researchers, DevOps engineers, architects, content creators, and identity/security specialists.
• Remove delivery obstacles and coordinate with internal and external partners to maintain delivery momentum and unblock dependencies.
• Build strong, collaborative relationships with internal teams, partner ministries, industry partners, and governance bodies involved in digital credential ecosystem work.
• Communicate complex technical and product concepts clearly to diverse audiences including executives, business units, developers, policy teams, and external stakeholders.
• Work closely with engineering teams to evaluate solution options, trade-offs, technical feasibility, operational risks, and performance implications across mobile app wallet, agent, and backend components.
• Set clear expectations for delivery timelines, risks, milestones, and dependencies, ensuring transparency and alignment across all stakeholder groups.
• Identify and escalate issues, risks, and blockers early, driving timely resolution and ensuring product continuity.
• Understand and articulate the technical architecture of digital credentials ecosystem including wallet components, credential issuers, verifiers, and trust registries, to ensure product decisions align with platform capabilities and ecosystem constraints.
• Stay constantly informed on industry standards and innovations in digital credentials wallet.
• Assess the impact of evolving digital identity frameworks (e.g., PCTF, NIST, eIDAS) on product functionality, compliance, trust scoring, and integration strategies.
• Understand and articulate the roles and interactions of issuer, holder, and verifier, including trust chain considerations, protocol flows, and governance implications.
• Evaluate and translate technical requirements related to W3C VC, decentralized identifiers (DIDs), credential status, revocation mechanisms, cryptographic assurances, and secure exchanges into clear product features and roadmap priorities.
• Translate technical concepts (e.g., attestation, holder binding, revocation registries, storage models) into user-focused requirements and clear documentation that informs design, development, and stakeholder decisions.
• Contribute to standards discussions, ecosystem alignment, and interoperability planning for digital credential platforms and wallets.

Qualifications & Requirements

REQUIRED

• Must be able to work 5 days onsite per week in Toronto
• Product Manager with Mobile application experience
• Agile and user-focused Product Manager with experience delivering enterprise mobile applications and digital products
• Strong technical background with hands-on software development knowledge across mobile technologies (Kotlin, Swift, React Native) and backend services (Node.js, Go, Python)
• Proven ability to collaborate effectively with cross-functional engineering teams, business partners, and external stakeholders to drive product success
• Experienced in managing product roadmaps, project timelines, dependencies, and risks, while providing clear executive-level reporting on milestones, progress, and success metrics
• Strong familiarity with API design, microservices patterns, and modern cloud infrastructure (Azure/AWS)
• Hands-on experience building software solutions, including open SDKs, backend APIs, and other technical components
• Practical experience with modern mobile technologies such as React Native, Swift, Kotlin, or similar frameworks
• Demonstrated understanding of mobile app architecture, including SDK management, API integration, and architectural considerations
• Understanding of digital credentials ecosystem: wallet components, credential issuers, verifiers, and trust registries
• Knowledge of digital identity frameworks such as PCTF, NIST, eIDAS, W3C VC, decentralized identifiers (DIDs), credential status, revocation mechanisms, cryptographic assurances, and secure exchanges
• Ability to assess impact of evolving digital identity frameworks on product functionality, compliance, trust scoring, and integration strategies
• Solid computer science foundation enabling effective communication with software engineers and technical specialists

Key Skills & Competencies

Kotlin, Swift, React Native, Node.js, Go, Python, API Design, Microservices, Azure, AWS, Cloud Infrastructure, Open SDKs, Backend APIs, Mobile App Architecture, SDK Management, API Integration, Digital Credentials, Verifiable Credentials, W3C VC, Decentralized Identifiers, DIDs, PCTF, NIST, eIDAS, Cryptographic Assurances, Credential Revocation, Trust Registries, Digital Wallet, Agile