Project Overview

Key Responsibilities

Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
Upkeep, configure, install and support the clients’ network and coordinate the various systems.

Qualifications & Requirements

REQUIRED

Must be able to work 5 days onsite per week
Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
Experience performing Siebel migrations, deployments, repository management, and release management activities.
Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
Experience with one or more operating systems
Experience with one or more hardware platforms
Experience with information retrieval packages
Experience with one or more communications protocols
Experience with middleware and gateways (i.e. Siebel CRM, Oracle databases, ADOBE LiveCycle)
Experience with integration technologies such as RESTAPI
Experience with scripting such as Python, Powershell, Batch
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
A team player with a track record for meeting deadlines

NICE TO HAVE

Prior OPS or Public sector experience.
Experience with distributed and networked systems
Awareness of emerging IT trends
Experience in one or more programming languages
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

EVALUATION CRITERIA

Skills - 40%

Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
Experience performing Siebel migrations, deployments, repository management, and release management activities.
Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.

Knowledge - 25%

Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
Knowledge of ITIL-based service management processes, incident management, problem management, change management, and operational support.
Experience developing and maintaining operational procedures, technical documentation, architecture diagrams, and support runbooks.
Hands-on experience with Siebel Tools, repository development, and configuration management.
Experience with Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
Experience developing and troubleshooting eScript, Browser Script, Business Services, and Workflow Processes.
Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
Familiarity with Open UI configuration, customization, and troubleshooting.
Experience supporting code promotions, repository merges, and deployment activities across environments.

Communication Skills - 25%

Ability to explain technical terms related to Application Support in non-technical terms.

Public Sector / OPS Experience - 10%

Key Skills & Competencies

systems administration, backup and recovery, Siebel CRM, Oracle databases, Siebel Server, Siebel Gateway, Siebel Enterprise Server, SWSE, REST API, Python, PowerShell, Batch, middleware, EAI, REST/SOAP, Integration Objects, XML, Web Services, Siebel Tools, eScript, Browser Script, Workflow Processes, Assignment Manager, Runtime Events, Open UI, ITIL, SQL, performance monitoring, capacity planning, log analysis, release management, configuration management, operating systems, hardware platforms, communications protocols, information retrieval packages, distributed systems, networked systems, programming languages, ADOBE LiveCycle

Systems Administrator/Operations Support Specialist - Senior

Job Details