OPGT MOD 2 - 1xSoft. Dev.(Snr) - 184+497 Days - [PM&Enhan]

Project Overview

The OPGT Modernization initiative is essential to the ongoing provision of services to Ontarians who cannot care for themselves and have no one else able to act on their behalf. The IT project implemented a cloud based, fully integrated, Microsoft Dynamics 365 solution to replace end of life case, financial, and document management systems. A minimum viable product was launched, and subsequent phases will deliver enhancements with additional workflows, automation, and new features and functionality.

Key Responsibilities

• Design, develop, and implement configurations, extensions, and custom components within Microsoft Dynamics 365 Customer Engagement (CE) and related modules.
• Implement and support integrations between Microsoft Dynamics 365, enterprise systems, and external applications using approved integration patterns and tools.
• Produce unit tested, performant, and maintainable code that meets quality, security, and operational standards.
• Support system, integration, and user acceptance testing by resolving defects, validating data accuracy, and addressing technical issues.
• Participate in deployment activities and provide technical support during post go live stabilization to ensure solution reliability.
• Contribute to technical documentation and provide knowledge transfer to support ongoing operations and long term solution sustainability.

Qualifications & Requirements

REQUIRED

• Must be able to work 5 days onsite per week.
• 5+ years of experience developing and supporting enterprise applications, including Microsoft Dynamics 365 Customer Engagement (CE).
• Proven experience implementing configurations, customizations, and integrations within complex enterprise environments.
• Experience supporting iterative or enhancement‑driven delivery approaches, including post‑Minimum Viable Product (MVP) solution evolution.
• Experience working within structured governance and security frameworks.
• Strong problem‑solving, documentation, and communication skills, with the ability to collaborate effectively within technical delivery teams.
• Demonstrated experience working with Microsoft Dynamics 365 Finance & Operations (F&O), particularly in integration or data‑interaction contexts, is strongly preferred.

NICE TO HAVE

• Experience developing, configuring, and extending Microsoft Dynamics 365 Customer Engagement (CE) solutions.
• Knowledge of Power Platform components, including Power Apps and Power Automate.
• Understanding of Dataverse, platform extensibility, and integration capabilities.
• Familiarity with Microsoft Dynamics 365 Finance & Operations (F&O), including exposure to integrations, data structures, or configuration concepts, is considered an asset.
• Strong experience with C#, JavaScript, Power FX, and related development technologies.
• Experience implementing integrations and data flows across enterprise systems.
• Understanding of data validation, transformation, and performance considerations.
• Familiarity with Azure based application hosting and integration concepts.
• Understanding of CI/CD and DevOps practices in enterprise delivery environments.
• Experience working in cross functional delivery teams comprising internal and vendor resources.
• Ability to follow approved architecture standards, security practices, and development guidelines.

EVALUATION CRITERIA

Dynamics 365 Configuration, Customization & Development Experience - 40 points

• Demonstrated hands on experience designing, developing, configuring, and extending Microsoft Dynamics 365 Customer Engagement (CE) solutions within enterprise IT environments, including:
• Experience implementing Dynamics 365 CE configurations and customizations, such as:
• forms, views, and dashboards
• workflows, business rules, and process automation
• security roles and data access configurations
• Development of custom components, plug ins, or extensions within Dynamics 365 CE using appropriate technologies, such as:
• C# / .NET
• JavaScript
• Power Fx (where applicable)
• Practical experience working with the Dynamics 365 platform and Dataverse, including:
• entity structure and relationships
• data handling, validation, and integrity
• platform extensibility capabilities
• Demonstrated ability to translate approved technical designs and user stories into functional, tested solution components in alignment with established architecture, security, and development standards.
• Experience enhancing or modifying existing Dynamics 365 CE solutions in post MVP or enhancement driven delivery phases, rather than greenfield development only.
• Demonstrated experience working in solution environments where Dynamics 365 CE integrates with other enterprise systems, including integration adjacent exposure to Finance & Operations (F&O) data structures, functional concepts, or integration touchpoints.

Integration & Data Flow Implementation Experience - 25 points

• Demonstrated experience implementing and supporting integrations and data flows between Microsoft Dynamics 365 Customer Engagement (CE) and other enterprise systems, including:
• Experience implementing integration components that connect Dynamics 365 CE with:
• enterprise systems
• external or third party applications
• supporting platforms or services
• Practical experience working with data flows and interfaces, including:
• data ingestion, transformation, and movement
• handling inbound and outbound data exchanges
• basic understanding of synchronous and asynchronous integration behavior
• Experience supporting integration scenarios involving Finance & Operations (F&O), including:
• exposure to F&O related data structures or functional concepts
• troubleshooting or supporting CE–F&O integration touchpoints

(deep F&O development is not required)

• Familiarity with approved enterprise integration patterns and tools, such as:
• API based integrations
• service based or event driven approaches
• batch or scheduled data processing, where applicable
• Experience implementing or supporting integrations using Azure based integration or data platform components (e.g., integration services, data pipelines, security and identity considerations) at a development or support level.

Quality, Testing & Production Readiness - 20 points

• Demonstrated experience producing tested, production ready software solutions within enterprise IT environments, including:
• Experience developing and delivering unit tested and maintainable code, ensuring solutions meet functional, performance, and quality expectations.
• Practical experience supporting system testing, integration testing, and user acceptance testing (UAT) by:
• analyzing and resolving defects
• validating data accuracy and solution behavior
• addressing technical issues identified during testing
• Experience supporting deployment, go live, and post deployment stabilization activities, including troubleshooting issues in production or near production environments.
• Awareness of production readiness considerations, such as:
• error handling and logging
• performance and scalability impacts
• operational supportability and maintainability
• Experience working in delivery environments where quality and security standards must be met prior to release, including adherence to defined testing and release processes.

Development Practices, Collaboration & Standards Adherence - 15 points

• Demonstrated experience working within structured enterprise delivery environments, adhering to established development practices, standards, and collaborative team models, including:
• Experience following approved architecture, coding, and security standards when implementing solution components, rather than defining those standards.
• Familiarity with CI/CD and DevOps practices in enterprise environments, such as:
• participating in build and release pipelines
• using version control systems
• supporting automated deployment or testing processes
• Experience working collaboratively within cross functional delivery teams, including:
• developers, solution architects, business analysts, and testers
• internal staff and external/vendor resources
• Ability to contribute effectively within iterative or enhancement driven delivery approaches, including:
• adapting to evolving requirements
• supporting ongoing refinements post MVP
• Demonstrated ability to document technical work, follow delivery processes, and communicate implementation details to support team alignment and operational sustainability.

Key Skills & Competencies

Microsoft Dynamics 365, Customer Engagement, Finance & Operations, Power Platform, Power Apps, Power Automate, Dataverse, C#, .NET, JavaScript, Power FX, Azure, CI/CD, DevOps, API