Business Analyst

Project Overview

The Health Card Linguistic Identifier Project (HCLIP) will deliver a secure, standalone digital portal enabling Ontario residents to update their Official Language of Preference (OLP), with updates written directly to the Registered Persons Database (RPDB). The initiative addresses current gaps where OLP updates are manual and inconsistent, resulting in underreporting and limited ability to support French-language service delivery. This initiative aligns with the HSC operational plan and Ministry priorities for improving service accessibility, data accuracy, and compliance with the French Language Services Act (FLSA).

Key Responsibilities

• Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the assessments.
• Developing strategies, preparing business cases and cost- benefit analysis, and conducting feasibility studies for business I&IT initiatives.
• Conducting business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
• Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice, and for solutions including configuration, reports and integration components.
• Monitoring progress, resolving problems and reporting regularly to I&IT management and clients’ decision makers.
• Developing performance measures for business analysis evaluation and conducting follow-up.
• Act as liaison with Business clients and data providers.
• Document the new requirements and complete analysis and design document.
• Knowledge transfer and create documentation as prescribed by the Project Manager and Manager.

Qualifications & Requirements

REQUIRED

• Must be able to work 5 days onsite per week
• In-depth knowledge of industry standard project management methodologies
• Knowledge and experience with OPS Health related projects
• Knowledge and understanding of Ministry policy and IT project approval processes and requirements
• Experience with large complex projects

EVALUATION CRITERIA

Core Skills and Experience - 40%

• Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined.
• Applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
• Developing strategies, preparing business cases and cost- benefit analysis, and conducting feasibility studies for business and I&IT initiatives.
• Conducting business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
• Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice, and for solutions including configuration, reports and integration components.
• Monitoring progress, resolving problems and reporting regularly to I&IT management and clients’ decision makers.
• Developing performance measures for business analysis evaluation and conducting follow-ups.
• Ability to manage evolving requirements and traceability to the changes, development and implementation of the requirements.

Knowledge and Experience - 40%

• Minimum of 5 years in various business projects.
• Proven and demonstrable troubleshooting and analytical experience.
• Demonstrated excellent problem solving and decision-making skills.
• Demonstrated awareness of emerging IT trends and technologies.
• Highly proficient using MS Office products.
• Highly proficient in translating the business requirements into epics and scenarios and creating mockups for the stakeholders to review.

General Skills - 15%

• Exceptional analytical, problem solving and decision-making skills.
• Demonstrated strong interpersonal, verbal and written communication, and presentation skills.
• Proven troubleshooting and critical thinking experience.
• Demonstrated ability to apply strong listening skills to facilitate issue resolution.
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships.
• Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome.
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
• A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

Public Sector Experience - 5%

• Experience working in the public sector on a mainframe/legacy system.
• Experience with some cloud technologies.

Key Skills & Competencies

Business Analysis, Re-engineering, Business Cases, Cost-Benefit Analysis, Feasibility Studies, Business Modeling, Use Case Modeling, Data Modeling, Process Modeling, Data Flow Modeling, Use Case Surveys, Business Rules, Non-Functional Requirements, Gap Analysis, Vendor Release Upgrades, MS Office, Mainframe, Legacy Systems, Cloud, Epics, Mockups