Software Developer - CRM

Project Description

Job Description

Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.

• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec General Skills • Experience in programming and analysis; specialized CRM software package support at the specified experience level

• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

• Experience in structured methodologies for the development, design, implementation and maintenance of applications

• Experience in design, code, test, debug and document applications

• Experience in the use of object and/or third generation language development tools

• Experience in one or more programming languages

• Experience in application design, latest design patters, deployment and troubleshooting

• Experience with relational and hierarchical database technologies

• Experience in the use of information retrieval packages using query languages

• Experience with one or more communications protocols

• Experience in structured methodologies for the design, development, implementation and maintenance of applications

• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

• A team player with a track record for meeting deadlines CRM Software Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools

• Experience with middleware and gateways

• Expertise in specific tools for CRM software development Desirable Skills

• Knowledge and experience with programming Internet-ready applications

• Knowledge and experience in rapid application development (RAD) methodologies

• Knowledge and understanding of Information Management principles, concepts, policies and practices

• Experience with middleware and gateways

• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

• Ability to provide post-implementation support and resolve any post-implementation technical issues

• Experience conducting design walkthrough sessions with project team

• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

• Ability to provide user and system documentation as required

This position is listed as "Onsite"; the resource is expected to work between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Deliverables / Responsibilities

Siebel Development Skills - 40 %

• 10+ years of experience with Siebel technical configuration/ design / development / integration
• 5+ year of experience of Siebel integration with Adobe AEM, J2EE and etc.
• 5+ year of experience with Siebel EIM/EAI.
• 3+ years of experience with Siebel IP18+ with a focus on configuring / developing.
• Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts and related Siebel Business Layer objects.
• Experience with Siebel Tools Software and editing Siebel Web Templates.
• Experience in using Siebel Open UI specific classes and Methods.
• Demonstrated possession of Siebel 8.x or above certification.
• Experience in Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
• Experience in UI integration (embedding external application in Siebel, Exposing Siebel in External application)

Report Development Skills - 35%

• Experience in OBIEE and PowerBI report development
• Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScript
• Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files

 Soft Skills- 20%

• Strong communication skills; both written and verbal
• Ability to develop and present new ideas and conceptualize new approaches and solutions
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
• Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large teams and work closely with other individual team members
• Proven analytical skills and systematic problem solving
• Strong ability to work under pressure, work with aggressive time lines, and be adaptive to change
• Displays problem solving and analytical skills, using them to resolve technical problems

Public Sector Experience- 5%

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset
• Experience with Grants Management would be an asset.