OPGT MOD 2 - 2x Bus. An. (Snr) - 206+367 Days - [PM&Enhance]

Project Overview

The OPGT Modernization initiative is enhancing services for Ontarians who cannot care for themselves and have no one able to act on their behalf. Phase 1 delivered a cloud-based, fully integrated Microsoft Dynamics 365 solution replacing end-of-life case, financial, and document management systems as an MVP. Phase 2 will enhance the MVP with additional workflows, automation, and new features and functionality.

Key Responsibilities

• Support delivery of assigned enhancements for the OPGT Modernization program beyond the MVP
• Elicit, analyze, and document business and functional requirements with stakeholders and subject matter experts
• Develop clear, prioritized user stories and business-led acceptance criteria aligned to scope and objectives
• Provide functional guidance for Microsoft Dynamics 365 CE and Finance & Operations configuration, customization, workflows, forms, dashboards, reports, and integrations
• Participate in functional and technical design reviews to ensure alignment with business requirements and best practices
• Develop testing artifacts including business test scenarios, test cases, and validation results
• Support system integration testing (SIT), user acceptance testing (UAT), regression testing, and deployment readiness from a business validation perspective
• Verify configured workflows, dashboards, forms, reports, and interfaces against documented requirements and acceptance criteria
• Validate test outcomes and confirm readiness for business sign-off prior to deployment
• Support defect identification, analysis, and business validation during testing and deployment
• Assess business impact and escalate high-impact issues with the project manager and delivery teams as required
• Support deployment readiness, transition activities, documentation, and knowledge transfer to enable adoption and sustainable operations

Qualifications & Requirements

REQUIRED

• Must be able to work onsite
• 8–10+ years of experience as a Business Analyst, with significant experience supporting testing and validation activities in enterprise IT initiatives
• Proven experience working with Microsoft Dynamics 365 Customer Engagement (CE) and/or Finance & Operations (F&O) in enterprise solution environments
• Experience supporting large-scale system implementations or modernization programs, including post-go-live enhancement phases
• Experience working in structured governance environments, including formal testing, validation, and business approval processes
• Strong analytical, documentation, and communication skills, with demonstrated ability to validate solutions against business requirements and acceptance criteria

NICE TO HAVE

• Relevant Microsoft Dynamics 365 certification (e.g., Finance Functional Consultant Associate or equivalent)

EVALUATION CRITERIA

Business & Functional Requirements Analysis - 35 points

• Eliciting, analyzing, and documenting business and functional requirements in collaboration with business stakeholders and subject matter experts.
• Translating business needs into clear, structured requirements artifacts, such as:
• business requirements documents
• functional requirements
• user stories and supporting documentation
• Developing prioritized user stories and business-led acceptance criteria that are traceable to approved scope and business objectives.
• Facilitating requirements gathering workshops, working sessions, or interviews to ensure business needs are accurately understood, validated, and agreed upon.
• Ensuring requirements are complete, unambiguous, and testable, enabling downstream solution design, configuration, and validation activities.
• Managing requirements across iterative or enhancement-driven delivery approaches, including incorporating feedback and changes during post-MVP solution evolution.

Testing, Validation & Business QA Ownership - 30 points

• Developing and documenting business test scenarios and test cases aligned with business requirements, functional specifications, and acceptance criteria.
• Supporting system integration testing (SIT), user acceptance testing (UAT), and regression testing from a business validation perspective.
• Validating test outcomes against documented requirements and acceptance criteria, confirming that solutions meet business expectations.
• Reviewing, analyzing, and business-validating defects, including:
• confirming expected vs actual behavior
• assessing business impact
• collaborating with delivery teams to support resolution
• Supporting deployment readiness activities, including confirming business readiness for go-live or release.
• Demonstrated experience confirming readiness for business sign-off prior to deployment, based on test results and validated outcomes.
• Experience participating in testing and validation activities within structured governance or approval frameworks.

Dynamics 365 Functional & Configuration Expertise - 25 points

• Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE) from a functional user and configuration perspective.
• Working knowledge of Dynamics 365 Finance & Operations (F&O) concepts, particularly where business processes, financial activities, or accounting functions interact with CRM functionality.
• Functional understanding of Dynamics 365 configuration capabilities, such as:
• workflows and business process flows
• forms, views, dashboards, and reports
• security roles and access considerations
• integrations and data interactions
• Experience providing functional guidance to delivery teams by:
• clarifying expected system behavior
• validating configuration against business requirements
• supporting functional and technical design reviews
• Ability to assess whether configured workflows, interfaces, and system behaviors accurately support documented business processes and requirements.
• Experience supporting business users by explaining system functionality and helping confirm that configured solutions align with operational needs.

Delivery Collaboration, Governance & Communication - 10 points

• Experience collaborating closely with cross-functional delivery teams, such as:
• Solution Architects
• Developers
• Testers / QA teams
• Project Managers and vendors
• Experience working within formal delivery or governance frameworks, including:
• defined approval and sign-off processes
• structured testing and validation checkpoints
• controlled change or defect-management processes
• Ability to communicate business and functional requirements clearly to both technical and non-technical stakeholders.
• Demonstrated experience facilitating discussions, workshops, or working sessions to support decision-making, issue resolution, or requirement clarification.
• Experience producing and maintaining clear, concise documentation to support delivery transparency, business understanding, and operational readiness.
• Ability to work effectively in complex stakeholder environments, building trust and alignment across business and technical groups.

Key Skills & Competencies

Acceptance criteria, Agile, Azure DevOps, Business process flows, CRM, Dashboards, Defect management, Dynamics 365, Dynamics 365 CE, Dynamics 365 F&O, ERP, Finance & Operations, Integrations, Regression testing, Reports, SDLC, SIT, Test cases, Testing methodologies, UAT, User stories, Workflows