UX Designer

Project Description

Seeking to procure one Fee-for-Service Intermediate User Experience Designer for Customer Experience Platform projects.

The Consultant would provide the following support:

1. Technical knowledge and experience:

• Expertise in Figma with the ability to independently design and deliver end-to-end service flows, including: creating wireframes, mockups, and clickable prototypes, designing intuitive web user interfaces, developing information architecture, taxonomies, sitemaps, and navigation structures, applying user research insights and usability testing results to inform and refine design decisions.
• Experience mapping service blueprints and identifying operational dependencies across front-stage and back-stage interactions
• Proficiency with collaborative tools such as Figma, Miro, and Azure DevOps for co design, design handoff, and agile team collaboration.
• Commitment to design quality and consistency by ensuring all work aligns with the platform's design standards, patterns, and guidelines.
• Web and accessibility standards, including W3C standards, WCAG 2.0 A/AA, and associated implementation and testing tools and methods such as JAWS, browser extensions, A/B testing tools, usability testing frameworks, and heat-mapping tools

1. Analytical and organizational skills:

• Strong understanding of the four key delivery phases (Discovery, Alpha, Beta, Live) and how to apply UX practices within each stage.
• Ability to analyze and evaluate user and business needs and develop user‑centered strategies and design solutions that align with business scope and timelines.
• Skilled in researching, assessing, and evaluating usability and design options to recommend optimal, evidence‑based implementation approaches.
• Ability to interpret analytics (Google Analytics, Power BI or equivalent) to identify opportunities and validate design choices.
• Demonstrated experience managing competing priorities, negotiating requirements with stakeholders, and leading complex projects from initiation through to completion.
• Proven ability to establish work priorities, apply critical thinking, and use effective problem‑solving techniques to resolve issues efficiently.

1. Project management and leadership skills:

• Responsible for UX initiatives, projects, and testing activities from planning through delivery, ensuring alignment with timelines, scope, and user centred outcomes.
• Provide direction, technical guidance, and coaching to project team members, fostering collaboration, shared understanding, and cohesive execution across disciplines.
• Track record for meeting deadlines, managing priorities and stakeholder relationship management experience.

1. Communication, negotiation, and partnership skills:

• Communicate complex design concepts, research findings, and technical considerations to executives, partners, developers, and stakeholders.
• Facilitate discussions to align teams on goals, design requirements and decisions, ensuring shared understanding and informed decision‑making.
• Navigate differing perspectives using diplomacy and negotiation, guiding stakeholders toward user‑centered solutions that support project objectives.
• Ensuring communication and design discussions consider divers audiences, language barriers, and accessibility needs for Ontarians
• Represent UX considerations confidently in meetings, presentations, and workshops, advocating for accessibility, usability, and evidence‑based design throughout the project lifecycle.

This role will be essential in establishing a high-quality user experience design that drives informed decision-making across CXP and supports other program and business areas in providing public-facing end-to-end transactions.

Job Description

Responsibilities Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing. Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required. Take a user-centered design approach and rapidly test and iterate the designs. Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes General Skills Relevant experience creating GUI designs based on user interaction and performance Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications Proficiency with design and prototyping tools Thorough understanding of the limitations and appropriate use of web development technologies Experience in designing online programs with emphasis in the emotional aspects of human experience Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces Experience identifying design problems and devising elegant solutions Experience making strategic design and user-experience decisions related to core, and new, functions and features Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience Desirable Skills: Knowledge of network security and network protocols

Deliverables / Responsibilities

User Experience Design 40%

• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.

• Ability to iterate your designs and solutions efficiently and intelligently.

• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.

• Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus

• Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.

• Experience in facilitate User Research and Usability testing activities to produce such outputs as:

o User Interview Topic Maps

o User Interview Scripts

o User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview

o User Research Findings Report

• Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule

• Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies

• Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.

• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.

• Strong interpersonal and negotiation skills

• Strong presentation, verbal and written communication skills

• Excellent analytical, problem-solving and decision-making skills