Project Manager/Leader - Senior

Project Overview

Ontario One Call is undertaking strategic technology and business transformation initiatives, including technology modernization, business process improvement, system implementations, vendor management, operational transformation, and organizational change.

Key Responsibilities

• Lead the planning, execution, monitoring, and successful delivery of strategic digital transformation initiatives.
• Develop and maintain integrated project plans, delivery roadmaps, implementation schedules, milestone plans, and governance frameworks.
• Ensure alignment between project activities, organizational priorities, business objectives, and operational requirements.
• Drive project outcomes while balancing scope, schedule, budget, quality, risk, and business readiness requirements.
• Manage relationships with external vendors, implementation partners, consultants, and technology providers.
• Monitor project deliverables, contractual obligations, timelines, milestones, and performance expectations.
• Facilitate resolution of issues, risks, and delivery challenges involving internal and external stakeholders.
• Ensure vendors remain aligned with project objectives, governance requirements, and organizational priorities.
• Establish and maintain project governance structures, steering committees, working groups, and decision-making forums.
• Prepare executive-level presentations, status reports, dashboards, briefing materials, and governance updates.
• Provide leadership teams with visibility into project performance, risks, issues, financial impacts, resource requirements, and key decisions.
• Ensure project documentation supports governance, procurement, audit, financial, and operational requirements.
• Lead project risk management activities, including identification, assessment, mitigation, monitoring, and escalation.
• Maintain project RAID logs, decision registers, dependency trackers, and issue management processes.
• Evaluate project impacts and provide recommendations to sponsors and senior leadership.
• Ensure corrective actions are implemented and monitored through resolution.
• Coordinate activities across business units, operational teams, technology teams, vendors, and executive sponsors.
• Facilitate workshops, planning sessions, stakeholder consultations, and governance meetings.
• Support change management, business readiness, communication planning, training coordination, and operational transition activities.
• Foster collaboration and alignment among stakeholders to accelerate project delivery and decision-making.
• Monitor project budgets, forecasts, procurement activities, resource allocations, and spending.
• Support business case development, procurement planning, vendor evaluations, and financial reporting activities.
• Ensure project investments are aligned with approved objectives, budgets, and expected outcomes.
• Leads organizational development, strategy development, business planning, and Ministry funding requests.
• Gathers and develops requirements in order to create and maintain a detailed project schedule and/or integrated plan.
• Promotes I&IT project management best practices and adherence to standard methodologies.
• Directs project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards.
• Coordinates and monitors project processes, and develops/communicates guidelines and procedures.
• Sources, selects and on-boards team members in various disciplines, clarify roles and responsibilities and set task/deliverable/performance expectations for resources that are both OPS unionized employees as well as fee for service (FFS) consultants.
• Resolves resourcing and inter-personal conflicts, negotiates changes to resourcing, ensures knowledge is shared among team members such as project objectives and deliverables are met.
• Uses appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects.

Qualifications & Requirements

REQUIRED

• Must be able to work onsite occasionally
• Minimum 8–10 years of experience leading complex digital transformation, business transformation, technology modernization, or enterprise project delivery initiatives.
• Demonstrated experience managing multi-disciplinary projects involving technology, operations, vendors, and executive stakeholders.
• Strong knowledge of project management methodologies, governance frameworks, and delivery best practices.
• Experience managing vendor relationships, professional services engagements, and contractual deliverables.
• Experience preparing executive presentations, status reports, briefing notes, governance materials, and business cases.
• Strong understanding of organizational change management, stakeholder engagement, and business readiness planning.
• Experience managing budgets, forecasts, procurement activities, and resource planning.
• Exceptional communication, facilitation, negotiation, and stakeholder management skills.
• Advanced proficiency with Microsoft 365, Teams, SharePoint, Excel, PowerPoint, Project, Figma and collaboration platforms.
• Experience leading organizational development, strategy development, business planning, and Ministry funding requests.
• Experience gathering and developing requirements to create and maintain a detailed project schedule and/or integrated plan.
• Ability to promote I&IT project management best practices and adherence to standard methodologies.
• Extensive experience coordinating and monitoring project processes, and developing/communicating guidelines and procedures.
• Experience sourcing, selecting and on-boarding team members, clarifying roles and responsibilities, and setting task/deliverable/performance expectations.
• Experience resolving resourcing and interpersonal conflicts, negotiating changes to resourcing, and ensuring knowledge sharing.
• Experience proactively identifying potential risk events and issues and developing mitigating strategies.
• Experience articulating and prioritizing issues and risks at senior executive levels and recommending mitigation strategies for decision makers.
• Experience establishing and participating in steering committee and stakeholder forums.
• Experience using strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects.
• Experience promoting OPS I&IT standards and best practices for project management.

NICE TO HAVE

• Experience within utility, infrastructure, regulated, public-sector, or customer service organizations is considered an asset.
• PMP, Prince2, Agile, Scrum, Lean, Prosci, or equivalent certifications would be considered an asset.
• Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Ability to make recommendations on the acquisition of software, hardware, and technology resources
• Experience managing and coordinating project monitoring, anticipates and troubleshoots issues, provides ongoing expertise, resolves problems and provides project effectiveness
• Ability to identify conflict between project and functional areas and develops responses to successfully address conflict
• Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas

Key Skills & Competencies

Microsoft 365, Teams, SharePoint, Excel, PowerPoint, Project, Figma, Collaboration Platforms