RQ-2026-009774 - Sr. Business Analyst for eReferral

Project Overview

eReferral Ontario is a new Provincial eReferral network for Ontario’s health care providers that will simplify, harmonize and modernize how Referrals are sent and received across Ontario. eReferral Ontario includes Referrals working with Referral Management System vendors and Central Intake vendors. Select referrals will go through a Regional Central Intake hub ( i.e DI, Surgical ) that will support load balancing across the system.

Key Responsibilities

• Work with lines of the Agency assets such as Provincial Care Coordination Product, Provincial Health Service Directory Product (business, architects, developers, UI and UX designers to collect and analyze requirements (i.e. business, integration, interface, data, and non-functional requirements) for new builds, enhancements)
• Work with both Central Intake vendors and the Agency asset product owners to create/update/refine user stories, leverage techniques to drive out business priorities and maintain backlog.
• Contribute to agile sprint reviews, product demos and retrospectives.
• Document business and system solutions using Agile methodology techniques, as well as support the development of test scripts for end to end functional testing.
• Co-ordination and facilitation of stakeholder meetings, with clear agendas, minutes and follow up.
• Assist with project initiation and governance by preparing necessary documents and reports.
• Help identify risks, assumptions and constraints for requirements, and communicate to internal and external stakeholders.
• Ensure performance and customer experience metrics are defined, measured and reported on a regular basis.
• Work with project manager to support continuous improvement of processes to optimize team productivity, quality and time-to-market.
• Manage multiple tasks, work assignments simultaneously, and meet delivery dates, while working under pressure and tight deadlines.
• Requirements gathering
• Project documentation
• Support product enhancement process ( including usage of JIRA and Asana boards)

Qualifications & Requirements

REQUIRED

• Must be able to work 3 days onsite per week
• 5 – 7 years of experience in Product Management and Information Technology Business Analysis and project management and/or vendor management.
• 3+ years of working experience on medium-to-high complexity Agile initiatives
• Experience with formal requirements elicitation, analysis techniques, process design, re-engineering, implementation, and data analysis.
• In-depth knowledge of multiple Agile methodologies and the ability to apply appropriate techniques based on project needs.
• Support product enhancement process ( including usage of JIRA and Asana boards)

NICE TO HAVE

• Bachelor’s or Master’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• Certified Scrum Product Owner and Scrum Master designation is an asset.
• In depth knowledge of eReferral and eConsult workflows.
• Familiarity with the Ontario eReferral- eConsult Hl7 FHIR Implementation guide v0.12.0
• In-depth knowledge of documentation tooling such as Confluence Wiki or similar tools.
• Strong knowledge of JIRA or similar bug tracking tools.
• Strong knowledge of project delivery practices in a matrix environment.
• Strong knowledge of Process Mapping Techniques.
• Excellent knowledge of SDLC.
• Experience with healthcare integration projects considered is an asset.
• Knowledge of SharePoint, BI tools.
• Knowledge of user centric design and innovation.
• Expert Knowledge of Business Domain specific to their product area.
• Excellent Knowledge of ITSM practices.
• Strong knowledge of healthcare system required.
• Demonstrated understanding and ability to work with healthcare systems, HL7/FHIR, XML messaging principles, techniques, and technologies.

Key Skills & Competencies

Agile, Scrum, JIRA, Asana, SharePoint, BI tools, Confluence, Process Mapping, SDLC, HL7 FHIR, XML, ITSM