RQ-2026-009736 - Software Developer - Senior for PB4P

Project Overview

A Sr. Software Developer is requested to support the automation of the Agency's Intake and Onboarding process, particularly in response to the expanded scope of multi-service offerings made available through the Onboarding Request form. This initiative seeks to eliminate the need for health care practitioners to submit multiple requests, thereby streamlining the onboarding process and enhancing operational efficiency. Planned activities for this initiative include the completion of automation tasks to support new service offerings via the intake process, the execution of further automation —including eReferral integration with ONE ID, eConsult, and additional EMR services like eForms—and the integration of Helix to deliver a customer dashboard and online agreement functionality leveraging data collected from intake tickets. Additionally, further automation of oAuth client profiles is planned to include add-ons and migration flows, with the goal of eliminating manual data entry and further improving workflow efficiency.

Key Responsibilities

• Review business requirements with stakeholders and clarify as needed.
• Walk through solution designs with Experience Optimization team, then build and unit test the approved solution in lower environments.
• Support stakeholders during validation and testing and document both the solution and promotion steps.
• Support the development and design of an aligned user profile management tool to support streamlined customer experience in line with PB4P goals.
• Enhance Helix workflows to support multi-service onboarding.
• Build backend processes and Helix workflows aligned with PB4P deliverables to enable new digital product onboarding.
• Develop backend automations to support online agreement workflows and provisioning.
• Provide documentation, test results, and deployment guidance.

Qualifications & Requirements

REQUIRED

• Must be able to work 5 days onsite per week
• 8+ years of hands-on experience with Remedy ARS Development.
• 8+ years working with backend data and BMC ITSM v9+ features.
• 8+ years conducting code reviews and unit testing.
• 8+ years translating business requirements into functional specifications.
• 8+ years designing and building custom, data-driven solutions.
• 3+ years of experience with SQL.
• 3+ years developing reports using Smart Reporting and SSRS.
• The ability to manage multiple projects from start to finish.

NICE TO HAVE

• Bachelor’s or master’s in business, health, engineering, computer science, or a related field; or equivalent experience.
• 4+ years of experience integrating Remedy solutions with Web Services.
• Familiarity with privacy regulations and security best practices.
• Skilled in conducting design walkthroughs with project teams.
• Experienced in reviewing, analyzing, and updating product installation scripts, including encoding, testing, and debugging.
• Capable of delivering post-implementation support and resolving technical issues that arise afterwards.
• Able to create user and system documentation as needed.
• Comprehensive expertise with JIRA or comparable bug tracking platforms.

EVALUATION CRITERIA

• Strong experience with Remedy ARS Development, 8 years+ - 25 points
• Strong experience with backend data and features of BMC ITSM v9+, 8 years+ - 25 points
• Strong experience in code review and unit testing - 20 points
• Experience mapping business requirements into functional specifications, 8 years+ - 10 points
• Experience designing and building custom data-driven solutions, 8 years+ - 10 points
• Experience developing reports, ARS code, and integrations in a Helix SaaS setting, 3+ years - 10 points

Key Skills & Competencies

Remedy ARS Development, BMC ITSM v9+, Code review, Unit testing, Business requirements mapping, Functional specifications, Data-driven solutions, SQL, Smart Reporting, SSRS, Reports development, ARS code, Integrations, Helix SaaS, Web Services, JIRA, Bug tracking, Design walkthroughs, Product installation scripts, Encoding, Debugging, System documentation, Post-implementation support