Project Control Officer - Senior

Project Overview

Ontario One Call is a mission-critical delegated administrative authority operating 24/7 to support public safety and underground infrastructure damage prevention across Ontario. The organization is undergoing a digital modernization program focused on technology modernization, infrastructure resiliency, cloud services, enterprise applications, customer platforms, and digital transformation initiatives, including an AI-enabled CRM implementation and IT coordination for corporate rebranding.

Key Responsibilities

• Coordinate and manage infrastructure initiatives including cloud services, cybersecurity, networking, platform upgrades, end-user technology deployments, and business continuity activities
• Develop and maintain project schedules, work plans, action logs, and RAID logs (risks, assumptions, issues, dependencies)
• Maintain project documentation, artifacts, dashboards, and document repositories
• Coordinate implementation activities across technical teams, vendors, and business stakeholders
• Track project milestones, deliverables, budgets, and reporting activities
• Support implementation readiness, testing coordination, cutover planning, and transition activities
• Coordinate implementation activities for a modern CRM and AI-enabled customer service platform
• Support business readiness, user acceptance testing (UAT), issue tracking, and release coordination
• Support project status reporting and project governance activities
• Coordinate IT activities supporting organization-wide rebranding initiatives
• Support implementation of website updates, domain/email changes, digital assets, and application changes
• Maintain implementation checklists and coordinate dependencies across systems and teams
• Support communication, rollout, and transition planning activities
• Facilitate meetings, schedule meetings, and track action items and decisions
• Support PMO processes, reporting, and project governance standards
• Escalate risks and issues where appropriate
• Coordinate enterprise AI enablement initiatives, including rollout of tools such as Microsoft Copilot and AI-powered productivity solutions, by supporting implementation planning, stakeholder engagement, training coordination, change management activities, adoption tracking and cross-functional execution across business and technology teams
• Support the development of a comprehensive cyber security program tailored to the organization's needs, risk profile, and regulatory requirements
• Create and maintain cyber security policies, procedures, and guidelines aligned with industry best practices and standards

Qualifications & Requirements

REQUIRED

• Must be able to work 2 days onsite per week
• 5+ years of experience working alongside project managers to provide updates, escalate where required, identify risks, and lead project document deliverables
• Demonstrated experience supporting multiple project managers and critical projects in a professional environment
• Experience monitoring project document repositories and ensuring documents are reviewed and maintained
• Experience collaborating with various groups to gather updates and maintain project budgeting, progress reporting, action items, and risk management updates
• Experience developing project status reports and maintaining/monitoring status reporting logs
• Experience scheduling meetings
• University degree or college diploma in Information Technology, Computer Science, Business, Project Management, or a related discipline
• Experience coordinating infrastructure, enterprise applications, or digital transformation initiatives
• Experience supporting project governance, status reporting, issue tracking, and stakeholder coordination

NICE TO HAVE

• Public sector experience
• Knowledge of infrastructure technologies, cloud environments, cybersecurity, and enterprise application delivery
• Experience supporting CRM or large enterprise application implementations
• Familiarity with Agile, waterfall, or hybrid project delivery approaches
• Experience coordinating vendors and cross-functional stakeholders
• Familiarity with project tools including Microsoft Project, Planner, SharePoint, Teams, Jira, Azure DevOps, and reporting tools
• Knowledge of public-sector, utility, or regulated operating environments
• Project management certification progress or exposure (CAPM, PMP, Agile certification)
• Experience working in fast-paced operational or mission-critical environments

Key Skills & Competencies

Agile, Azure DevOps, Business continuity, Cloud services, CRM, Cybersecurity, Jira, Microsoft Copilot, Microsoft Planner, Microsoft Project, Microsoft Teams, Networking, Planview, Platform upgrades, PMO, Project governance, Project scheduling, RAID logs, Risk management, SharePoint, UAT, Vendor management