RQ-2025-009056 - Program Manager - Senior for Pb4P

Project Description

About Ontario Health:

Ontario Health was established pursuant to The Connecting Care Act, 2019 and its objectives include the implementation of the health strategies of the Ministry of Health and the management of health service needs across Ontario consistent with those strategies. For detailed information on Ontario Health, its mandate and its objectives, please go to: About Ontario Health | Ontario Health

Job Description

Background Information

Patients Before Paperwork (Pb4P) is a multi-year initiative (FY23-28), announced as part of the government’s health care plan, Your Health - A Plan for Connected and Convenient Care. It aims to equip frontline healthcare providers with secure digital solutions, replacing approximately 80% of fax use across high-priority clinical workflows (e.g., lab test orders, prescribing and refills, diagnostic imaging and other specialized services referrals) by fiscal year 2027-28. Pb4P focuses on making improvements to existing clinical workflows through modernizing approaches to care delivery, reducing administrative burden for frontline providers, and better connecting patients and providers to the province’s digital infrastructure, ultimately enhancing care provision for patients across the health system.

Deliverables:

The purpose of this procurement is to procure a Senior Program Manager resource to oversee projects related to the OLIS-MORE, eOrdering portfolio.

Must haves:

• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, project and work package planning & scheduling, and quality management)

• Excellent Communication skills both verbal and written, and strong stakeholder engagement skills

• Time Management, with the ability to manage tight deadlines and prioritize multiple projects

• Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution

• Minimum 8-10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems

• Demonstrated knowledge of Lab Information Systems (LIS’s), lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories

• Past Experience working with the Laboratory Information System (LIS)

• Demonstrated experience managing projects or programs in Matrix organizational environments

Responsibilities:

The Senior Program Manager is responsible for overseeing a portfolio of projects related to OLIS-MORE portfolio, including management of issues, risks and service change requests to ensure successful and on-time deployment of clients.

Desired Skills:

• Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge

• Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.

• Demonstrated experience working with various Project Management delivery methodologies (e.g. Waterfall, Agile, etc.)

• College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience – desired

• Knowledge of Ontario Laboratories Information System (OLIS) and other Healthcare and / or Lab Information Systems used throughout the province of Ontario

• Experience with health system business implementation and deployment projects

• Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset

• Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.

• Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders

• Ability to readily identify, assess and mitigate implementation and service or system adoption issues

• Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector

• Experience operating in highly political environments and across various organizational cultures

• Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements

• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Evaluation Criteria:

• Minimum 8-10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems.: 20 Points

• Minimum 8-10 years’ experience with health system business requirements definition and implementation.: 20 Points

• Minimum 4-6 years’ experience knowledge of healthcare information systems and lab information systems used throughout the province of Ontario, ideally the Ontario Laboratories Information System (OLIS).: 20 Points

• Excellent communication skills, demonstrating strength in presentation skills, verbal, written, active listening, conflict resolution and stress tolerance.: 10 Points

• Knowledge of clinical testing/lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories.: 10 Points

• Demonstrated and applied use / knowledge of privacy policies and legislative processes such as - Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA).: 10 Points

• Proven track record working with health care professionals in the field.: 10 Points

Total evaluation criteria: 100 Points

Deliverables / Responsibilities

Deliverables include, but are not limited to:

• Manage multiple aspects of OLIS direct integration projects, ensuring onboarding activities meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with approved project management methodologies and frameworks

• Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations

• Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas

• Work with OLIS development team within Ontario Health to provide stakeholder feedback, business requirements

• Work closely with other Ontario Health teams, such as Ontario Health’s Identity and Access Management Service (ONE ID), the Ontario Health Service Desk, ONE Access Gateway team, the Clinical Data Management Team and the OLIS Product team to support deployments/clients

• Articulate and prioritize issues and risks and recommend mitigation strategies for decision makers

• Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required

• Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out

• Ensure pre go-live readiness: technical, configuration, conformance obligations and any workflow modifications

• Develop project status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within Ontario Health and the regions

• Update and monitor project document repository to ensure all documents are reviewed and maintained in the repository